Question 1

Do you design your own clothing lines?

Accepted Answer

Yes. everything you see, we have created and designed with something different in mind. whether its fun, scary, gothic, cool or just plain weird, we thought others would like it so we created it.

Question 2

Do you make everything in house or is it by a third party?

Accepted Answer

We make everything in house and everything up to order. We keep a small stock for up to date orders to aid efficency in shipping times. This is across our range of products

Question 3

What can you tell me about the quality of your clothing?

Accepted Answer

As listed in our clothing information page and on every clothing listing, we include as much information as we can as to the fit and quality of our garments. This includes and printable product we sell.

Question 4

I struggle to find the right fit for clothing. Do you offer any information on fitment for your products?

Accepted Answer

Yes. we include information in our clothing information page and on all apparel/clothing listings. We try to include as much necessary information that we can.

Question 5

How can i be sure of quality when buying my product?

Accepted Answer

You can rest assured we take great care and time in making sure our products are of the best quality they can be for you, the customer. Clothing is top quality, printed,cured, checked and rechecked before shipping. Jewellery and related items are made of quality metals, mainly stainless steel or sterling silver. All our earrings are hypoallergenic. We avoid metals that most people, known or unknown are possibly allergic too or would have a reaction. All this information can be found in our allergy information at the top of the page.

Question 6

I don't know if i'm allergic to any metals, how can i find out?

Accepted Answer

Unfortunately, you usually find out by trying. We don't take any chances of this happening with our products. We have our allergy information page for anyone to take a look at, please take a look but otherwise, we can only advise caution when purchasing an unknown metal jewellery product.

Question 7

Will your jewellery turn my skin black or green?

Accepted Answer

we confirm that we don't choose to sell any items of metals such as pewter or zinc, that MOST people can be found to have some allergy with. We only sell HYPOALLERGENIC earrings. We only sell stainless steel or sterling silver products for quality purposes. If we do ever have any items that are, for example, silver plated or oxidized, we will CLEARLY state this in the description or face to face if we are at an event locally. Please purchase with confidence. You can always ask us prior to purchase if you are unsure.

Question 8

Can you make custom orders?

Accepted Answer

The answer to this is possibly, It would depend on the product in question and the customer request. We don't automatically say no, but we ask that you contact us through our website with your request and we'll do our very best to help.

Question 9

I wanted to purchase something i saw at an event you attended but i can't see it on the website. Can i purchase it?

Accepted Answer

Yes! Some of our products aren't uploaded online yet but are available, we take some specific bonus items to trade events as special purchases but all is available to our customers. We don't want anyone to miss out or regret not purchasing something so please message us via the website and we'll see if we can help.

Question 10

I wanted to purchase something i saw at an event you attended but i can't see that type of product on your website. Is it on your partners website?

Accepted Answer

This may be the case. Our partners website prioritises automotive accessories, modifications and decor amongst other things including autism and adhd awareness. We have a these links across our website or you can visit www.qmrukautoworx.co.uk

Question 11

If i place an order, how long can i expect to wait to recieve it?

Accepted Answer

We work on a 7 day processing system. All orders come through in time stamped order and we process them as such. Some orders may be shipped faster than others or indeed, arrive sooner than others. Most of the time, we average 7 days due to alot of our products being made to order.

Question 12

My order is taking a long time to arrive, why?

Accepted Answer

We try to work within a processing time that suits everyone, this includes the postal and courier services. We always send acknowledgment emails when we dispatch items but we can't have any control over the time it takes to arrive when its left our hands. We are happy to chase up delayed parcels and orders but we ask that you please leave adequate time to allow for delays before contacting us.

Question 13

My packaging/order has arrived damaged, what can i do?

Accepted Answer

Please contact us so we can help. Contact us page on our website for quickest response

Question 14

If i have a question, can i speak to someone?

Accepted Answer

Of course! We are connected straight via our website contact form so pop us a message and we'll get back to you within 24 hours. We endeavour to help anyone and everyone with any questions. It never hurts to ask.

Question 15

Can i make a request for faster shipping?

Accepted Answer

Depending on the product and the reason, there is always a possibilty. Best thing is to contact us with as much notice as possible to give us the best chance to try and help.

Question 16

Do You Accept Returns?

Accepted Answer

We will accept some returns under certain circumstances. Please contact us if you have any enquiry.

Question 17

What Can I Return?

Accepted Answer

We are happy to accept returns of unopened items, undamaged and unmarked items and items received in error.

Question 18

What Can I Not Return?

Accepted Answer

We don't accept returns of printed items due to be made to order. We don't accept returns of items damaged, marked or opened as we cannot then resell to customers openly and honesty.

Question 19

Can I Return An Item That's Been On Sale Or Discounted?

Accepted Answer

As per our returns policy stated in other answers, we will accept certain returns and circumstances. Whether the item is a sale or discounted item doesn't matter.

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